Privacy policy

This Privacy Policy was last updated on 31 May 2018 under the Data Protection Act 2018. 

This Privacy Policy sets out how we collect and use your personal information and your individual data protection and privacy rights.

If you have made a purchase on our website or subscribed to our newsletter, you will receive marketing communications from us. On every mail we send, you will have the option to unsubscribe. Alternatively, you can change your preferences by logging into your account online.

 

When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage the personal data that you provide us with care and in accordance with all data protection legislation and industry best practice.

Whether you have supplied your personal details online, by phone, by email, or in a letter, we will never use them without a lawful reason to do so. We will use your personal data for the purposes they were initially requested and as fully explained in this Privacy Policy.

 

We only store the personal data you have provided. We do not store or see any credit card information on our systems.

 

We do not sell, trade, or rent your personal information to others.

 

We would like to inform you about our latest product offers and promotions using the email address you provided. In addition, we will use the information provided when you subscribe to our newsletter or make a purchase online.

 

We will use your email address to send you online targeted marketing information about our product offers and promotions via social media platforms. To do this, we will share your email address in a secure manner with social media organisations, such as Facebook, who will match our advertising requirements to your social media profile. We have a legitimate business interest in sending you product information via social media which we believe is of relevance to you; this is known as Interest-Based Advertising.

 

・Right of access

You may wish to access a copy of the personal data we hold about you – known as a Subject Access Request. You can do so by phoning, writing, or emailing using the contact details below.

・Right of rectification

If you believe we have made an error as to the personal data we hold about you, please speak to one of our members of staff on the number 0207 729 5514.

・Right of Erasure

You have the right to request your personal data be permanently deleted from our records and systems to avoid any further communication with you. Your request will always be considered in light of the legal bases we hold, store and process your personal data and the purpose for which we collected your data. Where the legal bases permits, we will carry out your instruction without undue delay.

 ・Right to restrict processing

Should you believe that we are processing your personal data in a way that you did not understand or agree to and wish to restrict such processing, please contact us at the details at the end of this page.

・Right to portability

In the event that you wish to move your personal data that we hold on you to another organisation in the form of an excel or csv format, please contact us on the details below.

 ・Right to complain to the information commissioners office

You have a right to lodge a complaint with the Information Commissioner’s Office (ICO) if you have a complaint about how your personal data has been handled. For more information, please visit https://ico.org.uk/concerns

 

If you have any queries regarding our privacy policy or would like to make a complaint for any reason, please contact us with the details at the end of this page.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Regarding Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

A cookie is a small information file that is sent to your computer, mobile, or other devices when you visit a website, and it will recognize your device on future visits.

Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

These cookies helps us to do the following; 

The cookies enable you to browse the website and use our features, such as shopping baskets.

We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

When browsing or shopping online, the website will remember the preferences you make (for example, your name or location). This helps your browsing experience be simpler, easier, and more personal to you.

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement and help us measure our advertising campaigns' effectiveness.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

 
Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our site.

By using our website, you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

By using this site, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by email at enquiry@sunnysiders.jp with a title of [Re: Privacy Compliance Officer].

Company registration name is Paddlers UK Ltd.

Company registration number is 090583001